Returns & Warranty

Last updated: 25 August 2026

1. Change of mind returns

We are not required by law to accept change-of-mind returns, but we will, within the limits below.

• Requests must be made within 14 days of the invoice date.
• The product must be unfitted, unused and unmarked, in its original undamaged packaging, with all hardware, caps and accessories included.
• A 15% restocking fee applies, deducted from your refund.
• You pay return freight, and the original delivery charge is not refunded.
• Contact us for a return authorisation before sending anything back. Returns sent without authorisation may be refused.

Once a wheel or tyre has been fitted to a vehicle, even briefly, it cannot be returned for change of mind. Mounting a tyre to a rim, or bolting a wheel to a hub, marks the product as used.

2. Products we cannot accept for change-of-mind return

• Custom and made-to-order products, including wheels built to a specified finish, PCD, offset or centre bore. These are manufactured for you specifically and cannot be resold.
• Wheels or tyres that have been fitted, mounted, balanced or driven on.
• Products that have been drilled, machined, painted, engraved or otherwise modified after purchase.
• Clearance, run-out and ex-display items sold at a marked-down price.
• Special order products brought in from a supplier at your request.

This section does not affect your rights if a product is faulty, unsafe, or not as described. Those rights are set out in section 7.

3. Custom and made-to-order wheels

Many of the wheels we sell — including the Koya semi-forged range — are built to order in the finish, size and fitment you choose.

• We confirm your finish and fitment with you by phone before your order goes to production. Please check these details carefully at that point.
• Once production has begun, the order cannot be cancelled, changed or refunded for change of mind.
• Custom finishes are hand-applied. Minor variation in shade and texture between batches, and between a finish sample and the finished wheel, is normal and is not a fault.
• Build times are estimates provided by the manufacturer and can move. We will keep you informed if a lead time changes materially.

4. Cancelling an order

• You may cancel a stocked, non-custom order at no charge any time before it is dispatched or fitted. Call us as soon as possible.
• Once an order has been dispatched, it becomes a return under section 1 and the restocking fee and freight terms apply.
• Custom and made-to-order products cannot be cancelled once production has begun (section 3).

5. Fitment guarantee

If you order through us and the wheels do not fit your vehicle as intended, we will make it right — we will cover the cost of exchanging them for a correct fitment, including freight both ways.

To rely on this guarantee you must:

• Give us accurate vehicle details — make, model, year and variant — at the time of ordering; and
• Declare any modifications at the time of ordering, including big brake kits, lowered or raised suspension, guard work, spacers or non-standard hubs; and
• Report the fitment problem within 7 days of delivery, before the wheels are driven on.

The guarantee does not cover fitment problems caused by modifications you did not declare, by changes made after delivery, or by tyres contacting guards or suspension components as a result of vehicle height, camber or tyre size choices made against our advice.

6. Damage in transit

Please inspect your order on arrival.

• Report transit damage to us within 48 hours of delivery, with photographs of the damage and the packaging.
• Keep all packaging until the claim is resolved — carriers usually require it.
• Do not fit a damaged product.

We will handle the carrier claim and arrange a replacement or refund. Damage reported after 48 hours, or after the product has been fitted, is much harder to substantiate and may not be claimable.

7. Faulty products and warranty

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranties set out below are given voluntarily by us and by our suppliers. They apply in addition to the guarantees above, and nothing in them limits those guarantees — your rights under the Australian Consumer Law apply regardless of any time limit, fee or condition described anywhere in this policy.

Tyres

• Tyres with a genuine manufacturing or material defect are replaced at no charge where the tread is less than 20% worn.
• Beyond 20% wear, replacement is pro-rata against tread used. For example, if 40% of the usable tread is gone, you contribute 40% of the current retail price.
• Report suspected defects within 7 days of noticing them, and stop using the tyre.
• Not covered: punctures, impact damage, kerbing, cuts, uneven wear from incorrect alignment, inflation pressure or rotation, or damage from racing or off-road use beyond the tyre’s rating.

Wheels

• Structural warranty: lifetime to the original purchaser against manufacturing defects in the structure of the wheel.
• Finish warranty: 12 months against peeling, blistering or lifting of the finish under normal road use. Some brands offer longer — we will tell you if yours does.
• Warranties are held by the original purchaser and are not transferable.
• Not covered: kerb and pothole damage, corrosion from road salt or industrial fallout left unwashed, damage from incorrect torque or fitting by others, refinishing or modification, or racing and competition use.

What voids a wheel finish warranty

• Acidic, caustic or solvent-based wheel cleaners. Use a pH-neutral cleaner only. This is the single most common cause of rejected finish claims.
• Automated car washes using harsh chemicals, steam cleaners, or abrasive pads.
• Failing to wash off brake dust and road grime for extended periods.

What warranty does not include

Warranty covers the product. It does not cover fitting, balancing, wheel alignment, tyre disposal, freight, loss of use, vehicle hire or towing — except where the Australian Consumer Law requires us to cover those costs, which it may in the case of a major failure.

8. How to lodge a return or warranty claim

1. Email info@tyreandwheelsolutions.com.au or call (07) 3205 6606.
2. Include your invoice number, the product, and what the issue is.
3. For faults, send clear photographs — the whole wheel or tyre, plus close ups of the problem area. For tyres, include a tread depth reading and the DOT code from the sidewall.
4. We will assess and respond within 2 business days, and issue a return authorisation if a return is required.
5. Warranty claims on branded product may need to be assessed by the manufacturer. We will lodge that for you and keep you updated — assessment times are set by the supplier and are typically 5 to 15 business days.

Do not send anything back before you have a return authorisation from us.

9. Refunds

• Approved refunds are processed within 5 business days of us receiving and inspecting the returned product.
• Refunds are issued to the original payment method. Depending on your bank or card provider, funds can take a further 3 to 10 business days to appear.
• Where an order was paid using Afterpay, Zip or Stripe, the refund is returned through that provider and their timeframes apply.
• Where a restocking fee or return freight applies, it is deducted before the refund is issued.

10. Delivery area

We currently deliver within South East Queensland. Fitting is available in store at Brendale at additional cost.

11. Contact us

Tyre & Wheel Solutions
Shop 1/322 South Pine Road, Brendale QLD 4500
Phone: (07) 3205 6606
Email: info@tyreandwheelsolutions.com.au